Category – Troubleshooting,
Sub category – PostMaster Enterprise v7.x, IQuinox ver.6, Legacy PostMaster versions

Applicable to: PostMaster Enterprise v7.x, IQuinox ver.6, Legacy PostMaster versions

To resolve the problem:

Kindly insert the username and password which you have inserted during creation of users in PostMaster / IQuinox, for whom you have enabled IMAP.

OR

Possible cause of the error may include that the user which is configured in email client may not have the IMAP rights. To confirm the same kindly follow the steps given below:

1. Login into WebAdmin of PostMaster / IQuinox.
2. Now go to Accounts > Users.
3. Locate the respective account and click on the Edit Tab.
4. Now go to User Prop tab and check whether IMAP check box is enabled or disabled.
5. If disable, kindly enable the same.
6. Click the Submit button to save the changes and check again.

If still problem contact QLC Tech Support Team.

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