Category – Troubleshooting, 

Sub category – PostMaster Express v7.x, Legacy PostMaster versions

Applicable to: PostMaster Express v7.x, Legacy PostMaster versions

Preliminary Checks:

First verify your system's Network Connectivity by:

• Connecting to Internet via browser for Internet / network connectivity.
• If you are unable to get the Network / Internet connection, please contact your System Administrator.

If Network / Internet Connection is working properly please follow the below Steps:

Login to WebMail account [ any ID] and send test mail to the same ID and verify its delivery, if works, than need to check by sending test mail from the same user ID to another Local user ID and verify its delivery.

If works.......

Do the above same testing but this time use your email client e.g. Outlook Express, and verify the delivery.
If ok, problem resolved.

If not........

After sending the mail from Outlook Express ( or any email client) , check the message on the monitor window, it should show you delivery status of the message, if not, go to the spool folder and check the tmp and local folder and verify if you see any files in it, if yes, than follow the steps in "Non distribution of Email " list.

If still problem contact QLC Tech Support Team.

Keywords: local mails, non distribution, receive mails, local, spool.