Category – Troubleshooting, 

Sub category – PostMaster Enterprise v7.x, Iquinox ver.6, Legacy PostMaster versions

Applicable to: PostMaster Enterprise v7.x, Iquinox ver.6, Legacy PostMaster versions

Preliminary Checks:

When you send Remote Email:-

• Is email visible in spool as High, Medium, Low if visible go to Step 1.
• Is any error message on Monitor, go to Step 2.
• If monitor message is faster, not understandable, than check the SMTP client log, go to Step 3.

STEP 1:

1. Check if there are any email in spool - check for any large size email.
2. If found shutdown the PME.
3. Go to Spool folder in QLC folder in your hard-drive & delete the email file - both .ctl & .dat file from the respective folder (High, Medium or Low).

STEP 2:

• Check the message on monitor -check for text "unable to connect" or "authentication failure".
• If unable to connect - than do "Telnet" immediately to your SMTP server - go to Step 4.
• If Authentication failure : go to remote outgoing “use authenticated checkbox" ( it should be checked if username password configured) if the tick is OK than verify
  username & password of the SMTP server from service provider.
  if QLC SMTP reset the password in your control panel (mm.qlc.co.in).

STEP 3:

• If possible check the SMTP client logs.
• If unable to understand logs than email the logs to support@qlc.in with detail problem.
  Steps to email the logs:
  Go to QLC>pmev7>Logs “ zip the SMTPclient.log & email it.

Further diagnostic to be taken while he emails the log - go to Step 4.

STEP 4:

• Telnet to SMTP Server, for e.g. telnet smtp.qlc.in 25
• If firewall / Antivirus installed, try to disable the same for temporary & check again.
• Still problem-try telnet to different SMTP server, for e.g. smtp.vsnl.net.in, etc.
• If not getting any reply than there is a internal LAN/Internet problem, Verify the Internet connection or disconnect & reconnect the internet connection. Try after sometime.

Final Testing:

--> Configure Outlook Express locally ( on the server system & try sending mail outside).

If still problem contact QLC Tech Support Team.

Keywords: non delivery, mails, authentication, smtp client, smtp.qlc.co.in, relay, LAN, Telnet, firewall.